Rules

Updated 2026-04-26.

Every review must be confirmed via an email link. Without confirmation, the review is not shown publicly.
When rating a landlord, a written explanation is required — a number alone is not accepted.
When submitting a review, your IP address is recorded for law-enforcement and abuse-prevention purposes.
Criticism of a landlord is allowed if it is expressed without insults and serves a constructive purpose.
Reviews written using a VPN, Tor, or temporary email addresses may not be published or may be removed.

The Trust Score (0–100) is calculated automatically based on confirmed reviews over the past 24 months.
Badges (e.g. "Trustworthy", "Hidden costs") are assigned based on category averages — the administration does not change them manually.

The landlord must first contact the review's author directly.
If no agreement is reached, the dispute is escalated to the administration with supporting arguments.
The administration makes a decision within 7 business days: it keeps, hides, or removes the review.

The review author's email is stored encrypted (AES-256-GCM). It is never shown publicly.
After 30 days, the IP address is anonymized.
Deleted reviews are kept in "soft" storage for 60 months, after which they are moved to an archive with no possibility of restoration.
Under Article 15 of the GDPR (BDAR), you may request a copy of your data — the link is sent to the email address you used to submit your review.

Questions about the rules — contact the administration, see the "Submit complaint" page.